Terms and Conditions

By using this site, theballoonvault.com, you agree to these Terms and Conditions. Please read them carefully. Do not use this site if you do not agree to what is written below. Users of this website who browse and/or purchase products from The Balloon Vault are hereby referred to as “customer” and “customers”.

Payment Methods

We accept MasterCard, Visa, Discover, Amex, and Paypal.

Return Policy

Due to the nature of the product, we do not take any returns. All balloons are made by hand and inspected individually. If defective product is discovered by customer, The Balloon Vault must be notified within 72 hours of receiving the shipment. Contact The Balloon Vault by email for a case by case REVIEW that might result in replacement of said defective product or a store credit. Certain conditions apply and the REVIEW judgment is at the sole decision of The Balloon Vault

Only uninflated balloons can be considered for REVIEW. Customer must provide a description of the problem and at least one photograph. In cases that prove justified, replacement will be made. Other cases may result in a store credit. No refunds will be granted.

Shipping Policy

Shipping is available for all products for sale on The Balloon Vault. Shipping is done through the USPS using Priority Mail. We offer flat rate shipping. Shipping within the United States is $8.00. International shipping is $28.00. Orders are generally shipped between 2-5 days from when order is placed. If there is an unforeseen delay, an email notification will be sent.

Missing Product or Wrong Item Policy

Missing product or wrong product received by customer must be reported within 48 hours of reception of order. Please make this report to The Balloon Vault by email.

Lost, Damaged, or Stolen Packages

Users of this website (customers) accept all risk connected with lost, damaged, or stolen packages. The Balloon Vault does not accept responsibility for anything beyond their control including lost, damaged, or stolen packages. If such lost occurs, consider the customary channels of the USPS or local law enforcement.


The Balloon Vault and all products sold on theballoonvault.com are presented “as is”. As permitted to the fullest extent of the law, no warrantee is offered as to the function of this site, the server it resides on, or to the products that are sold from here.

Limitation of Liability

The Balloon Vault shall not be liable for any damages whether direct or indirect that result from the use of this site or from the use of the products sold from here. Users of this site (customers) take full responsibility for any loss, property damage, personal injury, allergic reactions, cancer, or death that may result for the use of this site or the products purchased from The Balloon Vault. This is in conjunction with all applicable laws.

Product contains natural latex, latex products, and talc. The US Food and Drug Administration considers talc generally recognized as safe to use in small quantities. We must note that in some studies, talc has been linked to some cancers. If you have any concerns, do not purchase our product.

Products sold on The Balloon Vault may be a choking hazard for small children and some adults.


User of this site (customer) agrees to indemnify and hold harmless The Balloon Vault and all its associates from all damages, expenses, losses, and costs that may result in the violation of these Terms and Conditions. This includes anything related to the customers’ account whether it is used properly by the customer or by a fraudulent third party.

Right to Update Terms and Conditions

These Terms and Conditions may be undated at any time as deemed appropriate by The Balloon Vault.

Right to Halt or Refuse Business

The Balloon Vault reserves the right to halt or refuse business to anyone at anytime, where permissible by law.


All images and text on this site are the property of The Balloon Vault and are protected by US copyright law. Nothing may be reproduced without permission, except were allowed by US copyright law.